Frequently asked questions

Swan takes the caller's details, lets them know someone will follow up, and instantly creates a task for your team. The caller always leaves with a clear next step — never a dead end.

Swan sounds natural and calm, not robotic. You decide how to introduce it — many businesses present Swan as their receptionist by name. Either way, callers consistently rate the experience as professional and helpful.

There's no limit. Swan handles every call the moment it comes in — ten simultaneous calls or a hundred. Your callers never hear a busy signal or wait in a queue.

No. Forward your existing number to Swan, or port it over permanently. Either way, your customers keep dialing the same number they always have.

All recordings, transcripts, and contact records are encrypted at rest and in transit. Each organization's data is fully isolated, and every access event is logged for audit purposes.

Yes. Swan is built for multi-tenant use. Each location or client gets its own agents, phone numbers, and data — managed from one dashboard with granular permission controls.

Voice answering, transcripts, and task automation are live today on every plan. Text and email channels are on our near-term roadmap — ask us about early access.

Extra calls are billed at your plan's overage rate — $0.45/call on Starter, $0.35/call on Growth, $0.25/call on Enterprise. You'll never be cut off mid-call.

No setup fees and no contracts. You can cancel anytime from your dashboard's billing settings.

3 free calls, no credit card required, with full access to call answering, transcripts, and task creation on the plan you pick.

Once you're subscribed, the Billing tab in your dashboard opens Stripe's secure billing portal, where you can update your card or manage your subscription any time.

All major credit and debit cards, processed securely through Stripe.